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    Financial services · Enterprise AEO
    American Express · Finance · Enterprise

    Owning category prompts across business card recommendations.

    American Express was being cited inconsistently when buyers asked AI for business card recommendations. We engineered the answer layer so Amex appears as a top-3 issuer across the Big Four.

    Top-3
    Cited issuer across the Big Four
    +264%
    Branded prompt visibility
    250k+
    Prompts tracked weekly
    4 of 4
    Platforms covered
    Hear it from American Express
    Customer story
    American Express customer story
    Video coming soon
    The challenge

    Iconic brand, inconsistent AI citations.

    Despite enormous brand equity, AI assistants were often skipping Amex or burying it below niche issuers when SMB buyers asked for business card recommendations.

    • Inconsistent inclusion in 'best business credit card' prompts
    • Niche issuers cited above Amex on benefit-led queries
    • Off-page review and listicle signals fragmented
    • No live recommendation-share tracking

    "Brand equity doesn't transfer to AI by default. You have to engineer it."

    What we did

    Category-prompt domination.

    We engineered the prompts AI uses to recommend business cards, then built the corroborating authority signals across the open web.

    01

    Prompt extraction

    250k+ prompt library across business card use-cases, benefits, fees, rewards and competitor comparisons.

    02

    Answer-first content

    Rebuilt comparison, benefit and 'how to choose' pages for AI lift with structured data.

    03

    Authority push

    Citations in personal finance publications, listicle inclusion and community corroboration.

    04

    Big Four tracking

    Weekly dashboards across ChatGPT, Claude, Gemini and Perplexity.

    The outcome

    Top-3 across category prompts.

    Amex now appears as a top-3 cited issuer on the highest-intent business card prompts across all four major AI platforms.

    Top-3
    Average position across tracked business card prompts
    +264%
    Increase in branded prompt visibility
    250k+
    Prompts mapped and tracked
    4 of 4
    Big Four platforms covered
    "The board-grade reporting alone made AEO a clear-cut investment."
    Brand Director · American Express
    Prompts engineered for American Express

    A snapshot of the buyer prompts now in scope.

    Best business credit card for SMBs

    Top business credit cards for travel rewards

    Amex vs Chase for business spending

    Own your category in AI answers.

    Get a free enterprise visibility scan across the Big Four.